Question 1

What is Bukhoor, and how is it used?

Accepted Answer

Bukhoor is a traditional incense made from natural ingredients like oud, and floral essences. It's commonly used by placing it on hot coal in a burner to release fragrant smoke, adding a captivating ambiance to spaces.

Question 2

Are your products natural and cruelty-free?

Accepted Answer

Yes, our Bukhoor, Luban, and Oud products are crafted from high-quality natural ingredients. We are committed to cruelty-free practices and ethical sourcing.

Question 3

How long does the fragrance of Bukhoor last?

Accepted Answer

The duration of fragrance varies based on the type of Bukhoor and room size. Generally, the scent lingers for several hours, creating a lasting impression.

Question 4

Do you offer custom blends or personalized scents?

Accepted Answer

At the moment, we don’t offer custom blends. However, our collection comprises a diverse range of scents to cater to various preferences.

Question 5

Are your products suitable for gifting?

Accepted Answer

Absolutely! Our elegantly packaged Bukhoor, Luban, and Oud products make perfect gifts, embodying the essence of tradition and luxury.

Question 6

What are your bestselling products?

Accepted Answer

Our bestselling product is "The Friday Ritual," a fresh and floral French Bukhoor.

Question 7

How can I track my order?

Accepted Answer

Once you place your order is you can contact us to track your package.

Question 8

What happens if I'm not available to receive my delivery?

Accepted Answer

If you're unavailable during the delivery attempt, our courier service will usually make additional delivery attempts or leave a notification for you to arrange a convenient pickup or re-delivery.

Question 9

What regions do you deliver to?

Accepted Answer

We deliver within the GCC countries and the United Arab Emirates. For specific delivery inquiries outside these regions, please contact our customer service for further assistance.

Question 10

Do you sell your products in physical retail shops?

Accepted Answer

At the moment, our exclusive line of Bukhoor, Luban, and Oud products is available exclusively through our online store.  Currently we are available at The valley at RAK and Yafa Concept at Khorfakkan. Stay updated on our website for any expansions or partnerships with retail outlets.

Question 11

Can I get samples?

Accepted Answer

Samples are only offered for free with each large jar purchased.  Or you may consider the discovery box  that includes a sample of all type of Bukhoor and 1 Luban.

Frequently Asked Questions